VPN Tunnel Help

The VPN Tunnel client is a software application for Windows and Mac platforms that enables remote users to securely connect to the remote network. With the VPN Tunnel client, remote users can virtually join the remote network: users can mount network drives, upload and download files, and access resources in the same manner as if they were a part of the local network.

VPN Tunnel Requirements

To install the VPN Tunnel client, your system meet the following requirements:

• Client OS: Windows 2000, Windows XP, Windows 2000 Server, or Windows 2003 Server.

• Web browser: Internet Explorer 5.0 or greater

• The user is logged into the client machine with administrative privileges (this is required for installation only, not for establishing an SSL VPN connection)

• The web browser security settings permit ActiveX files and ActiveX with active scripting

Web Browser Security Settings

To confirm web browser security settings.

1. Select Internet Options from the web browser Tools menu.

2. Select the Security tab in the Internet Options dialog window.

3. Click Custom Level to view security settings for the Internet security zone.

4. Scroll through the security settings and confirm that the following content is not disabled:

• ActiveX controls and plug-ins >> Download signed ActiveX controls

• ActiveX controls and plug-ins >> Initialize and script ActiveX controls not marked as safe

• ActiveX controls and plug-ins >> Run ActiveX controls and plug-ins

• ActiveX controls and plug-ins >> Script ActiveX controls marked safe for scripting

If the web browser security settings do not permit ActiveX and ActiveX with scripting, then add the SSL VPN portal web address to the browser's list of Trusted Sites.

1. Go to the SSL VPN portal login page.

2. Press ALT+D to select the SSL VPN portal address, and press CTRL+C to copy it to the Windows Clipboard.

3. On the Internet Explorer Tools menu, click Internet Options.

4. Click the Security tab, then click Trusted Sites.

5. Click the Sites button.

6. In the Add this Web site to the zone box, press CTRL+V to paste in the Web address.

7. Click the Add button.

8. Click OK twice.